Service Technician - Elevate at Topside

Kairoi Management•Louisville, TN

22h•Onsite

About The Position

At Kairoi Residential, the Service Technician role is a dynamic opportunity to contribute to exceptional living experiences. As the next-in-line to the Service Manager, you will operate daily maintenance responsibilities under their mentorship and direction. This position is crucial in ensuring that residents' homes are well-maintained, the community operates efficiently, and vacant homes are thoroughly prepared for new residents. You will act as a Service Resolution Specialist, promptly and professionally addressing resident maintenance requests and concerns. A significant part of your role involves preparing vacant apartment homes for new occupants and assisting with the organization and inventory of maintenance equipment, materials, and supplies. Regular community inspections and maintaining a clean, debris-free environment are also part of your routine. The role includes participation in an on-call rotation for after-hours emergencies. Furthermore, you will serve as the Service Manager's backup, performing various community maintenance functions when they are unavailable and taking responsibility for service tasks during emergencies or on-call shifts. Maintaining open communication with both the Service Manager and Community Director regarding service and community updates is essential. To enhance your skills, you will assist the Service Manager on special maintenance projects, including preventive building maintenance, mechanical components, and pool equipment and mechanics.

Requirements

A minimum of 2-4 years of experience in apartment home repair including general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs.
EPA and HVAC certifications, or the willingness to obtain them, are required.
Must have knowledge of OSHA safety rules and regulations.
Must have excellent customer service and a positive resident experience focused mentality.
Should be able to work a flex schedule if necessary.
Willingness to be on-call for emergencies.
Successful completion of a background check and drug screening.
Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

Bilingual (Spanish/English) is preferred.

Responsibilities

Operate daily maintenance responsibilities under the Service Manager's mentorship and direction.
Ensure resident’s homes are well maintained.
Ensure the community is running at its best.
Ensure vacant homes are fully prepared for their future residents.
Respond to resident maintenance requests and concerns in a timely, respectful, and professional manner.
Be a key player in ensuring that vacant apartment homes are made ready for new residents.
Help organize and inventory maintenance equipment, materials, and supplies.
Routinely assist in community inspections.
Keep the community free of trash and debris.
Be in the on call rotation for after hour emergencies.
Be the Service Manager’s backup when they are unavailable.
Perform various community maintenance functions.
Be responsible for the completion of service tasks in time of an emergency, or on-call.
Keep an open communication with both your Service Manager and Community Director in regard to service and community updates.
Assist the Service Manager on any special maintenance projects such as preventive building maintenance, mechanical components, pool equipment and mechanics.

Benefits

Competitive Compensation
Incentive compensation opportunities are available and are performance based
Medical, dental, vision, life insurance, short and long-term disability at an affordable price
401k program with a company match
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more
Training