Service Technician

Fox Factory • Baxter, MN

22d

About The Position

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. Why you should join us Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers! If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you! Position Summary: Performs a wide range of maintenance and service tasks including installs and repairs.

Requirements

• Strong mechanical aptitude
• Ability to read and understand blueprints
• Strong analytical skills
• Education: HS diploma or equivalent required
• Experience: 2+ years of related experience required, preferably in a sport vehicle related industry
• Lift up to 50 lbs. regularly
• Requires walking, standing, bending and lifting for long periods of time
• Vision abilities required to validate and enter data on computer

Nice To Haves

• Some technical education or certification(s) preferred

Responsibilities

• Perform maintenance and service tasks.
• Prepare and submit work orders, expense reports and timesheets to the respective departments.
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Responsible for removing, installing, diagnosing, repairing, disassembling and assembling parts and components
• Collaborate closely with technical team to resolve technical issues.
• May provide training to service staff on how to identify and resolve issues, repairs, etc.
• Understand customer requirements and accordingly recommend the right products or services.
• May conduct client demonstration when required.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• May provide training to customers about product usage and maintenance.
• Support the field staff in equipment set-up for trade shows or exhibitions.
• Prepare creative product presentations for sales meetings or trainings.
• Build positive relationships with customers by providing outstanding and excellent services.
• Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.
• Respond to customer complaints timely and effectively to meet sales goals.

Benefits

• competitive wages
• great benefits
• employee discounts
• Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees