Service Technician

ADT•Louisville, KY

19h•Onsite

About The Position

At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. ADT is an innovative, culturally diverse company that empowers and inspires its employees, encouraging new ideas and continuous evolution. The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. ADT has been helping save lives since 1874, protecting and connecting families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. Above all, our mission is clear: we help save lives for a living.

Requirements

Service experience
Technical aptitude
Strong verbal communication
Customer focused and customer driven mindset
Thrive in the face of uncertainty
Valid driver's license
High School degree or the equivalent

Responsibilities

Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
This role involves providing solutions by visiting customers at their homes or businesses.

Benefits

Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
A culture of coaching, development and career growth opportunities
Access to healthcare benefits
A 401(k) plan and company match
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off among others
Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year.
6 paid holidays