Service Technician

DEX Imaging • Asheville, NC

11d

About The Position

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are searching for a highly-skilled copier technician to install, service, and repair a variety of printers, copiers, and scanners. In this role, you will be required to set up new systems, perform routine maintenance, and resolve technical issues. You should be able to accurately diagnose faulty equipment and implement effective repairs.

Requirements

• High school diploma.
• At least 2 years' experience as a copier technician.
• Good knowledge of copier and printer technology.
• Valid driver's license and reliable transport.
• Strong organizational and time management abilities.
• Good written and verbal communication skills.
• Detailed knowledge of computer and copier management software such as MS Office, Kyocera, and Ricoh.
• Strong customer service skills.
• Analytical thinking and problem-solving abilities.

Responsibilities

• Setting up and installing new printers, copiers, scanners, and copier management software.
• Providing routine service and maintenance to copiers, scanners, printers, and fax machines.
• Troubleshooting and repairing malfunctioning cartridges, printers, and copiers.
• Managing orders and stock of new equipment, parts, and materials.
• Providing excellent customer support and service.
• Managing schedules and customer emergencies.
• Keeping abreast of the latest technologies and practices in the industry.

Benefits

• After 90 days, accrue paid time off
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
• Supplemental Insurance Options Available
• Paid holidays
• After one-year anniversary, eligible for employee profit sharing plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED