Service Technician

The Overhead Door • Hatfield, MA

24d

About The Position

Join Our Team! Door Services Corporation, a business unit of Horton Automatics (an Overhead Door Corporation company), is seeking a skilled Automatic Door Service Technician to join our growing team. We specialize in the installation and maintenance of Horton Automatics products, including commercial sliding doors, optical turnstiles, revolving doors, and swinging/folding doors. Responsibilities Key Responsibilities Troubleshoot and repair automatic door systems while delivering exceptional customer service. Perform scheduled maintenance on a variety of door equipment, including automatic doors, entrance doors, handles, and closers. Diagnose faulty equipment and determine the cause of malfunctions. Collaborate with the dispatch team to optimize scheduling and maximize efficiency. Ensure safe use of tools and equipment in compliance with OSHA standards. Complete work orders using computer-based systems. Communicate effectively with customers and internal teams to ensure satisfaction. Travel throughout your assigned coverage area and drive safely between job sites. Support safety initiatives and comply with all safety policies and procedures.

Requirements

• High school diploma or GED required.
• 2–8 years in the automatic door industry preferred
• Strong mechanical and electrical aptitude; troubleshooting experience.
• Valid driver’s license required
• AAADM certification preferred (ANSI 156.10 and 156.19 standards).
• Ability to read and interpret technical documents, perform basic math, and use a tape measure.
• Strong problem-solving skills and ability to work independently.

Nice To Haves

• 2–8 years in the automatic door industry preferred
• AAADM certification preferred (ANSI 156.10 and 156.19 standards).

Responsibilities

• Troubleshoot and repair automatic door systems while delivering exceptional customer service.
• Perform scheduled maintenance on a variety of door equipment, including automatic doors, entrance doors, handles, and closers.
• Diagnose faulty equipment and determine the cause of malfunctions.
• Collaborate with the dispatch team to optimize scheduling and maximize efficiency.
• Ensure safe use of tools and equipment in compliance with OSHA standards.
• Complete work orders using computer-based systems.
• Communicate effectively with customers and internal teams to ensure satisfaction.
• Travel throughout your assigned coverage area and drive safely between job sites.
• Support safety initiatives and comply with all safety policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED