Service Technician, Service Operations, Labs
About The Position
About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs. You will complete more advanced diagnostic and repair work to maximize uptime, supporting our overall fleet utilization goals. You will report to the Associate Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office in Mesa, AZ.
Requirements
- 4+ years of service work experience
- Curiosity and an inclination for all things mechanical and repair
- Strong communication and documentation skills
Nice To Haves
- Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
- Experience with JIRA, MaintainX, and other service tools and systems is a major plus
Responsibilities
- Execute any Service Technician task and:
- Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data
- Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
- Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
- Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base
- Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks
- Work independently to manage and prioritize assigned workload effectively
- May assist in validating repairs performed by Electromagnetic technicians to ensure quality standards are met
- Calibrates, configures, and maintains specialized diagnostic tools and test equipment
- Reassignment to shifts including weekend days or evening hours may be required with notice of 2 weeks or more. Shift differentials are paid for specific evening hours.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
