Service Technician

ATS Corporation•Miami, FL

54d

About The Position

ATS Corporation | Overview ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’. EndFlex an ATS Company offers a wide range of primary and secondary packaging technologies, servicing industries that range from food, nutraceuticals, pharmaceuticals, industrial, and cannabis with a primary manufacturing site in Miami, FL. Packaging solutions include Vertical and Horizontal Form Fill Seal, Pre-made pouch bagging, flow wrapping, cartoning, and bag-in-box solutions. Their filling technology includes auger powder filling, weigh filling for solids, multi-point depositors, and pre-roll automation for cannabis. Additionally, they offer a number of integrated and robotic solutions for customers in the packaging space. As the EndFlex representative in the field, you are responsible for the success of Set-Up, Commissioning & Training while assuring the machine's operability. While not traveling you will be assisting in building support tools and collaborating with different deparments (engineering, production and project management) to create a successful field service process.

Nice To Haves

Bi-lingual in spanish and english is a plus.

Responsibilities

Perform service and commissioning to local and international customers (70-80% travel time)
Respect agenda timeline, contract and work order assigned to you
Can be required to work afterhours and weekends
Responsible for developing and maintaining clear and friendly communication with customers, while offering an optimal service experience
Submit daily reports on job progress / status
Perform training on-site to help users to work with our equipment safely and efficiently
Provide technical counselling to customers
Work with customers to create spare part stock in order to sell parts and installation
Participate in closing calls with Customer Care Specialist prior to the departure of a job
Debrief and submit documents/media along with any unsolved tasks or internal information for machine improvements etc.
Participate in the process of video’s & pictures documentation while onsite
Participate in creation of user’s documentation (manuals, training program, guides, plans, etc.)
Share documentations with company through FTP
Suggest process or machine improvements/solutions to increase customer’s satisfaction (ECR)
Participate in continuous improvement initiatives to improve machine design, upgrades, machine software and knowledge base
Support sales initiatives by providing demonstrations or training and operations initiatives by providing technical support to inspect, debug and approve equipment for shipping in our facility
Telephone Technical Support Calls
Assist and provide support to the integration and training of new employees in his/her area of expertise
Work closely with the intern technician at all levels. (assembly and testing)
Help in shipping/crating of machines as needed.
Respect the Objective & Expectations
Respect internal policy of Endflex.
Respects the company’s standards such as punching rules, policies, procedures.
Read, understand and interpret drawings, sketches and work specifications.
Carry out mechanical assemblies and adjustments on machines.
Read and respect the instructions of shop packets for individual machines and system integration.
Respect and apply the 6S principles.
Responsible for updating the files on customers folder (video and pictures).
Repair and rework parts or systems whenever it is necessary and complete required documentation (NCR and ECR).
Position, align and adjust parts for proper fit and assembly, connect cables, tubes and wires.
Install pneumatic connections.
Fasten parts together using bolting or other fastening and joining techniques.
Basic machining.
Lead testing, integration, performed according to customer specification based on the sales order.
Perform assembly by using hand tools, power tools or precision instruments.
Analyze and record test results and prepare written assembly/testing documentation.
Perform bolt marking.
Build or update assembly documentation.