Service Technician

Usherwood Office TechnologyGlastonbury, CT
16dOnsite

About The Position

Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and HP.

Requirements

  • High school diploma required
  • Possess strong problem-solving and client service skills
  • Basic understanding of computers and networking
  • A valid driver license and clean driving record
  • Must be able to lift up to 60 pounds at a time
  • Have an eagerness to learn

Nice To Haves

  • Xerox certification preferred

Responsibilities

  • Effectively troubleshoot and repair a wide variety of copiers and printers.
  • Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
  • Manage time and customer expectations/requirements in a geographical territory.
  • Comply with company policies and procedures.
  • Achieve and maintain company benchmark performance.
  • Engage in continuous product training.
  • Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
  • Configuring hardware and software components after installation
  • Performing routine maintenance on technology equipment
  • Testing equipment to troubleshoot the issues
  • Documenting installation and repairs
  • Maintaining all tools and equipment used during service calls
  • Teaching customers how to use the equipment properly
  • Managing the stock of replacement parts and equipment

Benefits

  • Paid training and certification opportunities
  • Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
  • 20 days of paid time off
  • Company paid life insurance and long-term disability insurance
  • 401(k) plan with matching company contribution
  • Annual company store allowance
  • Company vehicle and gas card provided
  • Enrollment into monthly bonus opportunity program
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