Service Technician

OMI Industries Inc•Rising Sun, IN

12d•$30 - $35

About The Position

At OMI Industries, we are committed to using the natural power of plant oils to produce safe, natural, and effective odor removing products without the use of harsh chemicals or artificial fragrances. With over 35 years of expertise, OMI is the world leader in manufacturing natural odor eliminating solutions for industrial, commercial, and consumer applications. We are looking for a motivated Service Technician to join our growing team! The Service Technician is responsible for planning and executing service trips, performing in-field system repairs, and ensuring reliable operation through electrical wiring, mechanical assembly, and equipment testing. This role also provides technical support to customers, both remotely and on-site, while collaborating closely with the sales team to deliver high-quality service and maintain customer satisfaction.

Requirements

High school diploma; a trades certificate or associate degree with three or more years of relevant experience is preferred.
Possess a minimum of three years’ experience in product assembly, field service, testing, maintenance, controls, or electro-mechanical systems.
Demonstrate proficiency in reading schematics, engineered drawings, and blueprints.
Prior field service experience is preferred
Demonstrate strong mechanical and electro-mechanical aptitude.
Knowledge of motors, pumps, pneumatics, hydraulics, blowers, electrical devices, and controls.
Familiarity with hand tools and small power tools is required.
Communicate effectively with team members, customers, and management.
Proficiency in Salesforce, Microsoft Word, Excel, Outlook, and Expense Management systems is required.
Maintain a clean, organized, and safe work environment in accordance with company standards.
Exhibit strong attention to detail and adherence to quality procedures.
Perform responsibilities with minimal to moderate supervision while responding promptly to business and customer demands.
Meet all legal and security requirements.
Hold a valid driver’s license with a clean driving record.
Maintain a clean record without felony convictions for required security clearance.
Comply with background check and drug testing during onboarding and random intervals.
Demonstrate reliability, dependability, and consistent work habits.
Travel regularly to customer sites, with an expectation of 75–80% time spent away from the primary work location.
Must meet minimum age requirements (21-25 y/o) to rent a vehicle and/or book hotel rooms.

Responsibilities

Plan and coordinate service trips with customers and the sales team.
Work with motors, fans, blowers, relays, timers, PLCs, and other industrial controls, including related mechanical systems
Conduct electrical wiring, service work, and assembly tasks to support system functionality.
Perform and document product performance and reliability testing in accordance with company standards.
Troubleshoot, repair, and test equipment to ensure operational efficiency.
Provide technical assistance to customers and support the sales staff through phone consultations and on-site visits.
Travel to customer sites to service, repair, and maintain equipment.
Execute additional duties as assigned to support operational and customer needs.

Benefits

Employee Referral Program
Bonus eligible after one year of employment
Growth opportunities
Free PPE available
401k matching up to 5% of your annual salary - available after 6-months of employment
Affordable health, dental, vision, and voluntary benefits - available first of the month following the date of hire
Company social and celebratory events
Company swag/wearables
Milestone awards for 1, 3, 5+ years
Safe and friendly work environment