Service Technician - Chicago

Prairie State Gaming•Rosemont, IL

13d•$22 - $24

About The Position

The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.

Requirements

Must be at least 21 years of age
PC proficiency
Ability to work nights, weekends, and some holidays
Valid driver’s license

Nice To Haves

Experience within VGT industry is a plus
Previous customer service experience is a plus
Wiring, network, and troubleshooting experience is a plus

Responsibilities

This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service
Understand and adhere to all company standards, policies, and procedures
Completes required training and development objectives within the assigned time frame
Projects a positive image of the company at all times
Ability to collaborate and work within a team-oriented environment
Ability to accurately prioritize, organize and complete multiple tasks
Handle Slot Machine malfunctions
Assist Route Service Manager
Verify customer payouts
Complete required paperwork in a timely manner
Inform Route Service Managers of Gaming machine problems
Provide outstanding team member and customer relations
Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate
Meet attendance guidelines of the job and adhere to regulatory, department and company policies
Keep work areas clean and free of safety hazards, debris, and litter
Perform all job duties in a safe and responsible manner