Service Technician

Chandler Management Corp • McDonough, GA

3h • Onsite

About The Position

Responsible for assisting in maintaining the physical condition and appearance of the property. This includes efficient and quality completion of service requests and make-readies. The technician must communicate with the Service Manager on all aspects of the property and is required to be “on call” 24 hours.

Requirements

• General apartment maintenance experience
• Knowledge of appliance repair
• Light carpentry, plumbing and electrical knowledge
• Heating and cooling system experience
• Basic computer skills
• Knowledge of safety procedures
• Safety conscious
• Steady and dependable
• Ability to work with pressure of deadlines
• Ability to flex your work schedule to accommodate after hour and weekend emergencies
• Must be able to deliver a high level of customer service
• Required to be “on call” 24 hours
• Must have reliable vehicle to transport tools and equipment to job sites
• Must provide proof of liability insurance for vehicle
• Valid Driver’s License
• Must provide own basic tools or be willing to obtain the required hand tools (see “Minimum Required Hand Tools” list located in the Chandler Residential MOM manual)
• Must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, moving & job aids, mechanical equipment, and measuring devices
• Ability to read, write and verbally communicate in English
• Ability to communicate effectively with residents, staff, managers and vendors
• Ability to apply common sense understanding to carry out basic written or oral instructions
• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s
• Ability to perform these operations using units of American money and weight measurement, volume and distance
• High school diploma or GED or trade school certification required
• HVAC required
• Must complete the Maintenance Skills Exam obtaining the minimum score of at least 80%
• Pass drug test and background check requirements
• Must meet the qualifications for residency in the community for the employee applies
• Present a clean, neat and tasteful appearance, adhering to Chandler Residential Personal Appearance Guidelines
• Wear Chandler Residential uniforms (shirt, jacket, and cap) freshly washed and neat, with shirts tucked in
• Wear uniforms when responding to on call emergencies
• Wear name badge with picture at all times, including responding to on call emergencies

Nice To Haves

• CPO Certification preferred
• Microsoft Word, Microsoft Outlook, Microsoft Excel and OneSite knowledge preferred

Responsibilities

• Diagnose and perform minor and routine maintenance/repair in a timely and professional manner.
• Avoid hiring outside contractors to complete repairs.
• Consult the Service Manager if there are any issues with completing the task yourself.
• Assure all service requests given to you by the Service Manager are completed on a daily basis and communicate to supervisor and resident if a service request cannot be completed.
• Promote good public relations with residents, co-workers, and company staff.
• Always display a friendly and courteous attitude towards prospects, residents, vendors and other employees through the Elevate Your Life culture.
• Always maintain professionalism.
• Attend all resident events unless the absence was approved in advance by the Community Manager.
• Complete assigned make-ready units in an efficient time and at a high-quality set by Service Manager and Community Manager.
• Communicate with supervisor any issues in the turn process.
• Communicate status of make readies with Service Manager.
• Complete special projects as may be assigned and prioritized by the Service Manager.
• Inspect exterior of the property.
• Perform building and common area upkeep daily in accordance with company standards.
• Assist in keeping grounds neat and free of litter, debris and pet waste at all times.
• Keep breezeways clean by pressure washing routinely, removing cobwebs, and bugs/debris out of light fixtures.
• Assist with ensuring vacant unit thermostats are set at the proper setting for a vacant unit.
• Complete preventative maintenance according to the guidelines set forth in the MOM Manual.
• Maintain accurate records and provide resident training as required.
• Communicate with the Service Manager to assist with maintaining inventory, utilizing inventory system.
• Maintain shop appearance to standards to facilitate quick assessment of supply inventory.
• Maintain proper equipment, and equipment inventory to ensure warranty compliance.
• Perform effective emergency maintenance (after hours) as required and in accordance to the MOM Manual.
• Perform, and report on, all work according to the safety standards of the company, OSHA, health codes and MOM Manual.
• Perform work area clean-up on a weekly basis.
• Pass initial, annual, and required Gracehill courses by deadlines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED