Service Technician

Colony Hardware • Orange, CT

58d

About The Position

Reporting to the Repair/Rental Manager, the Service Technician has primary responsibility for servicing and repair of electrical and mechanical power tools Success in this position requires proficiency in tool repair, attention to detail, excellent customer service skills, and ensuring tools and equipment are properly serviced and maintained. A Little About Your Day: You will: Perform repairs on electrical and battery-operated power tools, gas equipment, outdoor power equipment, air compressors, generators and other equipment. Receive incoming repairs and creates proper documentation. Maintain a clean, organize and safe work area. Provide customers with quality customer service demonstrating a sense of urgency to complete and deliver the repair. Support customer service needs onsite, as well as through phone support and e-mail communication. Complete efficient service reports and enter data appropriately through designated computer system. This Might Be the Opportunity for You If you An enthusiastic spirit is the foundation of your work ethic Enjoy working with your hands and learning about new products. Are very customer focused, always striving to find solutions to customer issues. Doing it right is as important as doing it on time. You love being on your feet, thinking on your feet, and working in a stable work environment. You are results-driven, and able to follow directions, guidelines and procedures.

Requirements

• Ability to work independently, prioritize work and perform multiple tasks.
• Analytical ability including basic math skills.
• Ability to lift up to 50 pounds and climb stairs, stretch, and bend.
• Ability to navigate websites and able to see, review, and interpret computer images and written documents.
• Must have excellent time management, negotiation, critical thinking, decision making, and organizational skills as well as attention to detail.
• Excellent communication skills including speaking, reading, and writing in the English language with the ability to converse verbally with others on the phone and/or in person.

Responsibilities

• Perform repairs on electrical and battery-operated power tools, gas equipment, outdoor power equipment, air compressors, generators and other equipment.
• Receive incoming repairs and creates proper documentation.
• Maintain a clean, organize and safe work area.
• Provide customers with quality customer service demonstrating a sense of urgency to complete and deliver the repair.
• Support customer service needs onsite, as well as through phone support and e-mail communication.
• Complete efficient service reports and enter data appropriately through designated computer system.

Benefits

• Competitive salary.
• Quarterly bonuses based upon branch performance.
• Multiple medical, dental, and vision plan options.
• Short Term Disability, Long Term Disability, and Life Insurance.
• 401k retirement plans with a generous company match.
• Tuition reimbursement.
• Competitive sick, vacation and PTO time as well as paid holidays.
• Company-provided PPE as required.
• Company-paid training and certifications.
• Generous discounts on the best products from leading industry vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees