Service Technician

Felder Group USA • New Castle, DE

34d • $25 • Onsite

About The Position

Felder Group USA is hiring a CNC Field Service Technician to support customers across the Eastern half of the United States. This role is best suited for a technician who is comfortable traveling, enjoys working independently in the field, and wants exposure to a wide range of CNC and industrial machinery.
Most service trips involve 2 to 4 nights in a hotel, with travel coordinated by our dedicated Service Planning team.
What the job actually looks like
Field Service:
Install, diagnose, troubleshoot, and repair CNC and industrial woodworking machines at customer sites across the Eastern half of the U.S.
Perform machine startups, calibration, and customer handoff
Troubleshoot mechanical, electrical, and CNC-related issues
Recommend required spare parts and clearly communicate repair status
Complete accurate service documentation and reports
Work independently on most service calls, with technical backup available when needed
Participate in trade shows, demos, and customer events as required
Non-Field Service:
Provide phone, email, and video technical support from the New Castle office
Support machine demos alongside sales staff
Set up, test, service, and repair machines in the showroom and warehouse
Assist with general organization and cleanliness of service and showroom areas
Scheduling, flights, rental cars, and customer coordination are handled by Service Planners so technicians can focus on the technical work.

Requirements

• Experience in CNC service, industrial maintenance, or technical field service
• Strong mechanical and electrical troubleshooting skills
• CNC machine operation or service experience
• Ability to work independently at customer sites
• Ability to clearly communication with customers and internal teams
• Comfortable with frequent overnight travel
• Basic computer skills for service documentation
• High school diploma or GED required

Nice To Haves

• Experience with woodworking or industrial machinery
• Exposure to CNC programming and automation
• Familiarity with service ticketing or helpdesk systems
• Experience recommending spare parts or follow-up service
• Technical coursework or associate degree preferred, not required

Responsibilities

• Install, diagnose, troubleshoot, and repair CNC and industrial woodworking machines at customer sites across the Eastern half of the U.S.
• Perform machine startups, calibration, and customer handoff
• Troubleshoot mechanical, electrical, and CNC-related issues
• Recommend required spare parts and clearly communicate repair status
• Complete accurate service documentation and reports
• Work independently on most service calls, with technical backup available when needed
• Participate in trade shows, demos, and customer events as required
• Provide phone, email, and video technical support from the New Castle office
• Support machine demos alongside sales staff
• Set up, test, service, and repair machines in the showroom and warehouse
• Assist with general organization and cleanliness of service and showroom areas

Benefits

• Competitive hourly pay with overtime
• Health, dental, and vision insurance
• Retirement plan
• Paid vacation and sick time
• Per diem for field work
• Company-provided tools, laptop, and cell phone
• Paid domestic and international training, including at Felder Group headquarters in Austria

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED