Service Technician

Schurz Communications•Burlington, VT

13d•$22 - $27

About The Position

Burlington Telecom is a leading provider of delivering FTTH (Fiber-To-The-Home) Broadband services to both residential and business customers. As our company continues to grow, we are seeking skilled Service Technicians to join our team. Working as a Service Technician for a Fiber-to-the-Home (FTTH) broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges, customer interaction, and career growth. In this role, you'll find yourself on the forefront of cutting-edge technology, ensuring that customers stay connected seamlessly while contributing to the growth of a high-demand industry. Apply today for a chance to join Burlington Telecom!

Requirements

Valid and Clean Driver’s License
High school diploma or GED equivalent
Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software
Knowledge and experience splicing and repairing fiber
Knowledge and experience working with electronics, DC power, and fiber optic equipment
Able to properly operate small hand tools, power tools, and test equipment
Able to work independently and plan to complete projects
Strong computer skills in Word and Excel
Able to accurately measure distances using tapes or other measuring devices
Able to differentiate between different sizes and colors of wires/cables
Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms
Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.
1 – 2 years of CATV or other relevant technical/electronic experience
Good customer relations and communication skills are required.

Responsibilities

Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.
Ensure that the installation follows company standards and customer requirements.
Test and verify that the broadband services are functioning correctly.
Test and locate trouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network.
Troubleshoot and diagnose connectivity issues and equipment malfunctions.
Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.
Replace or upgrade faulty components or equipment to ensure reliable service.
Provide excellent customer service by addressing customer inquiries and resolving technical issues.
Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and sell additional services.
Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability.
Monitor network performance and address any issues promptly.
Maintain accurate records of service calls, installations, repairs, and customer interactions.
Update customer account information and service records as required.
Maintain an appropriate and professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers.
Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
Stay up to date with the latest FTTH technology and best practices through company provided ongoing technical training and certification programs.
Effectively troubleshoot and solve technical problems related to FTTH services and equipment.
Use diagnostic tools and equipment to identify and resolve issues.