Service Technician

Monroe Tractor•Springville, NY

1d•Onsite

About The Position

Monroe Tractor is seeking skilled Diesel Mechanics to join its expanding team. With over 75 years of experience, Monroe Tractor is a family-owned dealership renowned for quality service and customer commitment across 18 locations in the Northeast, specializing in construction and agricultural equipment. The company values mechanical skills, provides ongoing training, and fosters a family-like environment. The Service Technician role involves diagnosing, maintaining, and repairing heavy equipment, utilizing expertise in diesel engines and hydraulics to deliver top-tier service safely, efficiently, and professionally.

Requirements

Hands-on experience working with diesel engines, hydraulic systems, and heavy equipment.
Strong background in diagnosing, maintaining, and repairing heavy equipment.
Strong independent work ethic but also able to work collaboratively with a team.
Excellent customer service skills; a builder of relationships.
Clear and concise communications.
A strong sense of urgency, focusing on time.
Computer skills.
Valid Drivers License and clean driving record is required.
Ability to independently lift between 50-75 pounds.

Nice To Haves

Prior experience in heavy construction equipment or agriculture equipment is preferred.

Responsibilities

Provide technical service to equipment.
Read job orders.
Observe and listen to equipment in operation to resolve malfunction issues and execute work procedures effectively.
Follow checklists to ensure all critical parts are examined.
Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
Test-drive vehicles to ensure that they run smoothly.
Tag all warranty parts and return them to the warranty clerk.
Attend training classes and keep tabs on factory technical bulletins.
Develop and maintain positive relationships with customers to increase overall customer happiness.
Properly complete the service and/or repairs assigned by the supervisor.
Complete all work according to the applicable safety requirements and published procedures.
Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.
Maintain your designated workspace in an organized and clean manner.
Ensure guest vehicles are returned as clean as they were before being serviced.
Show the utmost courtesy to all guests, visitors, and dealership personnel.
Make every effort to achieve the production objectives set by management.
Adhere to the manufacturer’s policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications.
Any other duties as outlined by the Service Supervisor and, or management.