Service Technician

The Overhead Door•Beaver Falls, PA

1d•Onsite

About The Position

We are seeking a skilled and motivated Door Service Technician to join our team. The ideal candidate will be responsible for troubleshooting door service calls, performing repairs, and completing scheduled maintenance based on customer needs. The successful technician will represent our company in a professional manner, promote our products and services, and ensure exceptional customer satisfaction during every service visit.

Requirements

High school diploma or GED required
Mechanical and electrical skills required; troubleshooting experience
Ability to read and interpret safety rules, manuals, and procedures; write basic reports; and communicate clearly with customers and team members
Able to perform basic math and read a tape measure
Strong problem‑solving skills with the ability to follow written, verbal, diagram, or schedule-based instructions
Valid driver’s license required
Must obtain AAADM certification (ANSI 156.10 & 156.19) within six months of hire

Responsibilities

Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
Learn to diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
Work with dispatch team to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
Understand the safe use of equipment and tools in compliance with OSHA standards.
Completes work orders on computer-based documents according to established procedures
Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.
Travel throughout coverage area during workday.
Drive safely and efficiently from point to point in service area.
Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office.
Performs work in a variety of customer environments including exposure to elements and in-climate weather.
Performs all other duties assigned