Service Technician

Hilb Group | HR Consulting•Westborough, MA

3d•$19 - $22

About The Position

Our client, New England Spas, has maintained a commitment to providing their communities with excellent service, products and support for over 40 years. Since 1978 when they opened their flagship store in Natick, MA they have continued to supply their customers with top-quality products, excellent customer service and trusted spa service solutions. The Role: The Service Technician will report to the Service Manager and will primarily be responsible for the service and repair high-end home appliances. This role is ideal for an individua that enjoys being outside and working autonomously to solve problems. This position is on the road and requires operating a company vehicle.

Requirements

High school degree or equivalent is required
Valid driver’s license and clean driving record are required
Computer proficiency required
Proficient in Microsoft Office Suite; including Word Excel and Outlook
Tenacity to find and fix problems
Strong organizational and communication skills
Ability to work outside in varying weather conditions

Nice To Haves

Some mechanical, electrical, plumbing, carpentry, auto maintenance & repair, or other technical experience preferred

Responsibilities

Troubleshoot and isolate hot tub/sauna problems and repair (including mechanical, electrical and plumbing)
Process invoices and log job details using the computer system in a timely manner
Communicate with customers in a professional manner, discuss any added service that may need to be performed.
Maintain the inventory on your service vehicle ensuring that you have the parts necessary for upcoming service visits
Assist in training new employees as requested
Become a hot tub/sauna water care expert with a full understanding of the supplies and chemicals necessary to maintain proper water chemistry
Attend and contribute to staff meetings
Attend manufacturer service training and obtain training certificates