Service Technician SC

TEKsystems•North Charleston, SC

2d•$30 - $38•Onsite

About The Position

The Service Technician will be responsible for providing service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems As a Service Technician, this person is expected to be a highly proactive and skilled individual and, at all times, maintain performance consistent with their core values Drive to commercial client sites with a company-issued vehicle to perform service, repair, troubleshoot, and detect access control equipment and IP-based video security systems Including, but not limited to: Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems Troubleshoot system installations in such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code Apply all necessary documentation for tracking of service-related issues Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment and CCTV testing devices Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications Establish and maintain effective working relationships with both internal and external customers Provide phone and on-line remote diagnostic support Perform other duties as assigned by Operations Management

Requirements

2-3 years experience servicing a variety of commercial electronic security systems: access control, video management, intrusion detection, and fire systems/alarms
Ability to be on-call on a rotational basis to respond to emergency service calls
Strong troubleshooting skills and mechanical and electronic aptitude
Capable of lifting up to 50lbs and work on ladder heights of up to 16’
Valid State Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
High School Degree, Vocational School or equivalent is required
Positive customer service; Excellent verbal and written communication skills for effective interaction with internal & external customers
Be able to work independently or as a member of a team
Ability to meet deadlines and work in a fast-based environment with minimum direction
Understanding of Windows operating systems and overall IT network topology
Highly proactive and skilled individual, and at all times maintain performance consistent with their core values

Responsibilities

providing service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems
Drive to commercial client sites with a company-issued vehicle to perform service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
Troubleshoot system installations in such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards
Apply all necessary documentation for tracking of service-related issues
Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment and CCTV testing devices
Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
Establish and maintain effective working relationships with both internal and external customers
Provide phone and on-line remote diagnostic support
Perform other duties as assigned by Operations Management