SERVICE TECHNICIAN

Hastings Water Works, Inc • Brecksville, OH

8d

About The Position

Basic Functions: Position requires at least one (1) year or more of hands-on experience and extensive knowledge related to; troubleshooting, repair and maintenance of electrical and heating/cooling (HVAC) equipment and plumbing. Must maintain a neat, clean appearance and demonstrate polite, professional behavior. Responsibilities: Provide excellent customer service Accessory installation and maintenance Perform jobs and make decisions independently Pool and spa equipment Service/Repairs/Installations Project management - ability to lead a crew while performing difficult jobs that require multiple people Perform accurate estimates in the field for standard parts and services Communicate with the customer regarding all services performed and clearly present all options for any required repairs, upgrades or other customer needs. Planning Activities: Work with Inventory Department to ensure vehicles are properly stocked for jobs Coordinate daily job schedules with Service Manager Ability to manage and coordinate Special Projects Maintain high level of organization to ensure jobs are completed efficiently Problem-Solving Activities: Ability to diagnose and repair pool equipment Ability to make independent decisions while acting in the best interest of the company as well as the customers

Requirements

• At least one year of advanced technical service, repair and maintenance experience
• Physical Requirements/Essential Functions (ADA compliance): Please check all that apply to this position.
• Activity: (If more than 2+ hours per day)?Standing ?Sitting ?Walking ?Stooping ?Running ?Climbing ?Writing ?Filing ?Crawling ?Squatting ?Bending ?Twisting ?Balancing
• Lifting to include:?Up to 10 lbs. ?11-25 lbs. ?26-60 lbs. ?61-75 lbs. ?Over 75 lbs. ?Pulling ?Pushing ?Carrying
• Environmental Conditions:?Cold ?Heat ?Noisy ?Fumes ?Odors ?Mists ?Vibration ?Dust ?Wet and/or humid
• Sensory:?Hearing to converse ?Hearing to use the telephone ?Tasting/smelling ?Reading distance 1-5 feet ?Talking ?Reading distance 10-30 feet
• Driving:?Incidental driver ?Regular Driver
• Keying:?Occasionally (2-3 weekly hours) ?Right-hand dominant ?Frequently (2-3 hours daily) ?Left-hand dominant ?Continuously (4+ hours daily)
• Safety:List Specifics: Chemical safety Vehicle safety Daily use of chemicals May require working outside in extreme conditions
• This position will require overtime and/or weekend hours during peak/core season typically from April through October.
• Valid Driver’s License
• Pass a background check

Nice To Haves

• High School degree/GED
• Technical certifications
• Certified Pool and Spa (CPO) certification
• Plumbing and electrical knowledge

Responsibilities

• Provide excellent customer service
• Accessory installation and maintenance
• Perform jobs and make decisions independently
• Pool and spa equipment Service/Repairs/Installations
• Project management - ability to lead a crew while performing difficult jobs that require multiple people
• Perform accurate estimates in the field for standard parts and services
• Communicate with the customer regarding all services performed and clearly present all options for any required repairs, upgrades or other customer needs
• Work with Inventory Department to ensure vehicles are properly stocked for jobs
• Coordinate daily job schedules with Service Manager
• Ability to manage and coordinate Special Projects
• Maintain high level of organization to ensure jobs are completed efficiently
• Ability to diagnose and repair pool equipment
• Ability to make independent decisions while acting in the best interest of the company as well as the customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED