Service Technician

Smart Care Equipment Solutions•Dallas, TX

23h•Onsite

About The Position

We believe that a company thrives based on the quality of its workforce. Therefore, we are dedicated to attracting, hiring, and retaining the strongest talent in our industry. We continually seek to enhance our work environment by providing training opportunities, offering highly competitive wages and benefits, and promoting a balance between work and personal life. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Requirements

Required certification from the Environmental Protection Agency (EPA) to handle refrigerants.
Required certification or associate degree from an HVAC program at a technical school.
Strong verbal communication skills; ability to explain complex HVAC issues to customers in an understandable manner.
Critical thinking and problem-solving skills.
Must possess a valid state driver’s license.
Punctuality and adherence to a daily schedule with multiple appointments in various locations are essential.

Nice To Haves

Preferred 3-5 years of experience.
Previous on-the-job training is a plus.

Responsibilities

Travel to client locations daily as scheduled.
Conduct consultations with customers.
Assess customer needs and discuss various solution methods.
Install new heating, cooling, refrigeration, and ventilation systems.
Inspect existing HVAC systems for effectiveness and safety.
Perform preventative maintenance on HVAC systems to extend their longevity.
Conduct performance tests using specialized tools.
Troubleshoot issues with current HVAC and refrigeration systems.
Repair damaged HVAC and refrigeration systems.
Maintain records of customer appointments and payment transactions, including invoices.
Keep an accurate inventory of all equipment and HVAC resources.