Service Technician

Cook & Boardman Group•Durham, NC

21h

About The Position

The Audiovisual (AV) Service Technician is responsible for troubleshooting, maintaining, and repairing commercial AV systems in corporate, healthcare, higher education, and government environments. This role requires strong technical knowledge of AV hardware, control systems, signal flow, and networking fundamentals. The ideal candidate will have a minimum of five (5) years of hands-on AV service experience, strong problem-solving skills, and the ability to independently diagnose and resolve complex system issues in the field. Essential Functions Diagnose, troubleshoot, and repair audiovisual system issues including audio, video, control, and network-related problems. Perform service calls for installed AV systems including conference rooms, boardrooms, training rooms, auditoriums, and video conferencing environments. Configure, troubleshoot, and maintain AV control systems such as Crestron, Extron, Q-SYS, Biamp, and similar platforms. Identify root causes of system failures and implement corrective actions efficiently. Perform firmware updates, device configuration, and system calibration as required. Read and interpret system drawings, signal flow diagrams, and schematics. Document service activities, findings, and resolutions in service ticketing systems. Provide preventive maintenance services and system performance checks. Coordinate with clients, project managers, and engineering teams to resolve technical issues. Provide technical support to end-users and offer system operational guidance when required. Maintain service tools, test equipment, and spare parts inventory. Adhere to company safety policies and industry best practices. Participate in on-call rotation as required.

Requirements

Minimum 5 years of hands-on AV service or integration experience.
Strong troubleshooting skills with commercial AV systems.
Experience with AV control systems such as: Crestron Extron Q-SYS Biamp Tesira
Knowledge of audio DSP troubleshooting and tuning.
Understanding of video conferencing systems (Cisco, Poly, Microsoft Teams Rooms, Zoom Rooms).
Strong understanding of signal flow, system architecture, and AV networking fundamentals.
Ability to read and interpret AV system drawings and schematics.
Familiarity with structured cabling standards and termination methods.
Valid driver’s license and ability to travel to client sites.

Nice To Haves

Advanced troubleshooting of AV signal paths
Audio DSP configuration and diagnostics
Video switching and routing systems
Control system diagnostics
Firmware management
AV network troubleshooting
Cable testing and verification
Documentation and reporting
Strong problem-solving and analytical thinking
Professional communication with clients
Ability to work independently and manage time effectively
Attention to detail
Customer-focused mindset
Ability to remain calm under pressure
Strong organizational skills

Responsibilities

Diagnose, troubleshoot, and repair audiovisual system issues including audio, video, control, and network-related problems.
Perform service calls for installed AV systems including conference rooms, boardrooms, training rooms, auditoriums, and video conferencing environments.
Configure, troubleshoot, and maintain AV control systems such as Crestron, Extron, Q-SYS, Biamp, and similar platforms.
Identify root causes of system failures and implement corrective actions efficiently.
Perform firmware updates, device configuration, and system calibration as required.
Read and interpret system drawings, signal flow diagrams, and schematics.
Document service activities, findings, and resolutions in service ticketing systems.
Provide preventive maintenance services and system performance checks.
Coordinate with clients, project managers, and engineering teams to resolve technical issues.
Provide technical support to end-users and offer system operational guidance when required.
Maintain service tools, test equipment, and spare parts inventory.
Adhere to company safety policies and industry best practices.
Participate in on-call rotation as required.