Service Technician

THOMAS SUBARU OF CUMBERLAND LLC•Cumberland, MD

1d•Onsite

About The Position

The full time Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards and professionally communicating with staff and customers. Areas of Emphasis: Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service” Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management Be a great team member Successfully Maintain the following accountabilities Perform safety inspections on all vehicles Communicate ASRs to Service Advisors/Writers Complete ASRs Complete all work effectively Dispatch work as required Keep current on OEM training

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
General mechanical skills.
Valid driver's license and a good driving record.
Manual dexterity.
Good judgment.

Nice To Haves

ASE certification preferred.

Responsibilities

Greet every customer, every day
Maintain high ethical standards when dealing with customers, co-workers and vendors
Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
Perform accurate vehicle inspections, vehicle repair, and maintenance work as assigned in accordance with dealer and factory standards
Receive repair orders from dispatcher and take to stall area
Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
Diagnose cause of any malfunction and perform repair
Communicate with parts department to obtain needed parts
Save and tag parts if the job is under warranty or if requested by the customer
Examine the vehicle to determine if additional safety or service work is required
Advise service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
Document work performed
Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands
Attend factory-sponsored training classes
Keep abreast of factory technical bulletins
Ensure that customers’ cars are kept clean
Keep shop area neat and clean and be able to account for all dealership-owned tools at all times
Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes
Road-test vehicles to quality-check work performed
Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards