Service Technician

Lennox International•Brentwood, NY

22h•$22 - $25•Onsite

About The Position

The primary function of the Service Technician role is to repair, rebuild, and support Duro Dyne machinery and related products while providing technical assistance to customers and internal teams.

Requirements

This is an onsite position based at our facility. While the role is primarily performed on-site, it requires regular travel to customer locations and the ability to support service needs throughout the United States.
Working knowledge of Microsoft Office 365.
Proficiency in using basic hand tools, multimeters, and vernier calipers.
Ability to work both independently and collaboratively within a team environment.
Strong verbal and written communication skills.
Basic understanding of electronics.
Ability to read and interpret schematics and machinery prints.
Comfortable working hands-on with both hand and power tools.
Strong customer service skills, including the ability to communicate clearly, confidently, and professionally.
Demonstrated patience, sound judgment, and problem-solving ability when addressing customer needs and technical issues.
Valid driver’s license required. Must be able and willing to travel throughout the U.S. as needed.
High School Diploma or equivalent required.
Minimum of 2–5 years of experience in an electrical and/or mechanical environment.
Ability to lift up to 50 pounds.
Ability to sit, stand, and walk for extended periods.
Ability to work in a manufacturing environment.
Ability and willingness to travel as required.

Nice To Haves

Technical or vocational training preferred.

Responsibilities

Provide phone support to shops by assisting with troubleshooting and repairs of Duro Dyne machinery.
Provide phone support to HVAC technicians for troubleshooting, wiring, and repair of Duro Zone products.
Repair and rebuild Duro Dyne machinery received from customers or Duro Dyne sales representatives.
Perform local service calls at customer facilities to diagnose and repair Duro Dyne equipment.
Assemble parts, subassemblies, and machinery for the Rebuild Program.
Participate in STAR trips with Duro Dyne Sales representatives (must be able to travel throughout the U.S.).
Maintain adequate inventory within the Technical Service parts room, including conducting monthly inspections, submitting requisitions, assembling parts, and restocking replacement components.
Pull, pack, and transport machinery replacement parts for customer orders to the shipping department.
Perform other duties as assigned.