Service Technician

Plumbing Solutions LLC•Lexington, SC

About The Position

We are a family-owned and operated company with a strong commitment to our employees and clients. We are seeking a skilled and customer‑focused Service Technician to join our growing team. This role is responsible for delivering a top‑tier homeowner experience while installing, maintaining, repairing, and troubleshooting plumbing systems and fixtures in residential settings. You’ll ensure all work meets code, safety standards, and company expectations while providing clear communication, accurate documentation, and dependable service. If you take pride in craftsmanship, professionalism, and helping homeowners feel confident in their plumbing systems, this is the role for you. Service Plumbers are skilled professionals who specialize in diagnosing, repairing, and maintaining plumbing systems in residences. They play a crucial role in ensuring water flows properly, pipes remain functional, and fixtures operate efficiently. These experts handle everything from leak detection and pipe repairs to installing new plumbing systems and responding to emergency calls. Their combination of technical expertise, problem-solving skills, and customer service makes them essential in keeping residential and commercial properties running smoothly. Ready to take the plunge? Apply today and become a valued member of our passionate plumbing team!

Requirements

Solid understanding of residential plumbing systems, including water supply lines, drainage systems, venting, and gas piping
Proficient in diagnosing leaks, clogs, low water pressure, fixture failures, and equipment malfunctions
Skilled in repairing and installing faucets, toilets, sinks, water heaters, garbage disposals, and other plumbing fixtures
Ability to interpret blueprints, building plans, and technical diagrams
Knowledge of local, state, and national plumbing codes, along with strong adherence to safety standards
Comfortable using plumbing tools such as augers, drain snakes, inspection cameras, soldering torches, and pipe-threading equipment
Prior experience as a residential service plumber (2+ years preferred) with a track record of performing accurate repairs and successful installations
Experience diagnosing, troubleshooting, and resolving plumbing issues independently
Background working directly with homeowners or clients, providing professional communication and customer service
Proven ability to complete service tickets, estimate materials, and manage time across multiple jobs per day
Experience working in crawl spaces, attics, tight areas, and varying residential environments
Strong problem-solving abilities with the patience and skill to identify root causes and implement lasting solutions
Detail-oriented approach to repairs, ensuring accuracy in leak detection, fixture placement, sealing, and system testing
Self-motivated and dependable, capable of working independently without constant supervision
Excellent communication skills — able to explain repairs, present options, and ensure customer understanding
Physically able to perform demanding tasks including lifting 50+ lbs., climbing ladders, kneeling, bending, and working in varied weather conditions
High level of professionalism, integrity, and commitment to quality workmanship
Safety-focused mindset with consistent use of PPE and proper procedures
Valid driver’s license with a clean driving record
Ability to pass background and drug screening (if required by company policy)
Willingness to participate in occasional on-call rotations, if applicable

Nice To Haves

Familiarity with mobile dispatch systems, service apps, or digital ticketing tools (preferred but not required)

Responsibilities

Provide exceptional customer service, answer homeowner questions, and explain repairs and maintenance
Install, maintain, and repair plumbing systems and fixtures including pipes, valves, faucets, toilets, bathtubs, dishwashers, and water heaters
Diagnose and troubleshoot leaks, clogs, pressure issues, and system malfunctions
Perform routine inspections and preventive maintenance to ensure safe, efficient operation
Respond to emergency calls such as burst pipes, major leaks, and severe blockages
Document all work performed and maintain accurate service logs
Ensure all work complies with plumbing codes, safety standards, and inspection requirements
Keep tools, equipment, and service vehicles organized and properly stocked