Service Technician

Chandler Management Corp • Conyers, GA

1h • Onsite

About The Position

The Service Technician is responsible for assisting in maintaining the physical condition and appearance of the property. This includes the efficient and quality completion of service requests and make-readies. The technician must communicate with the Service Manager on all aspects of the property and is required to be "on call" 24 hours. The role involves diagnosing and performing minor and routine maintenance/repair, promoting good public relations with residents and co-workers, completing assigned make-ready units, performing special projects, inspecting the property exterior, assisting with vacant unit thermostat settings, completing preventative maintenance, maintaining inventory and shop appearance, performing effective emergency maintenance, and adhering to safety standards.

Requirements

• General apartment maintenance experience
• Knowledge of appliance repair
• Light carpentry, plumbing and electrical knowledge
• Heating and cooling system experience
• Basic computer skills
• Knowledge of safety procedures, safety conscious
• Steady and dependable
• Ability to work with pressure of deadlines
• Ability to flex your work schedule to accommodate after hour and weekend emergencies
• Must be able to deliver a high level of customer service
• Required to be “on call” 24 hours per day, when scheduled
• Respond to after hour calls by addressing the issues and stating arrival time to address (i.e. MOM Manual)
• Must have reliable vehicle to transport tools and equipment to job sites
• Must provide proof of liability insurance for vehicle
• Valid Driver’s License
• Extensive mobility and good physical condition
• The ability to lift 100 lbs. for the installation and removal of appliances
• The ability to operate all required hand tools to make repairs
• The ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs
• The ability to drive to and from job sites
• Tolerance to all extremes of hot and cold weather, as may be necessary
• Must provide own basic tools or be willing to obtain the required hand tools (see “Minimum Required Hand Tools” list located in the Chandler Residential MOM manual)
• Must be knowledgeable and skilled in the safe use and maintenance of various hand tools (wrenches, screwdrivers, grips, sledge hammer, hammer, snips, post hole diggers, saws, etc.)
• Must be knowledgeable and skilled in the safe use and maintenance of power tools (wrenches, grinder, sander, drill, saws, etc.)
• Must be knowledgeable and skilled in the safe use and maintenance of moving & job aids (wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders etc.)
• Must be knowledgeable and skilled in the safe use and maintenance of mechanical equipment (motors, pumps, compressors, blowers, electric and hand powered augers, etc.)
• Must be knowledgeable and skilled in the safe use and maintenance of measuring devices (voltmeters, ohmmeters, testing meters, PH tests, etc.)
• High school diploma or GED or trade school certification required
• HVAC required
• Ability to read, write and verbally communicate in English
• Ability to communicate effectively with residents, staff, managers and vendors
• Ability to apply common sense understanding to carry out basic written or oral instructions
• The ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s
• The ability to perform these operations using units of American money and weight measurement, volume and distance
• Must complete the Maintenance Skills Exam obtaining the minimum score of at least 80%
• Pass drug test and background check requirements
• Must meet the qualifications for residency in the community for the employee applies
• Dress, grooming and personal cleanliness standards contributes to the business image of Chandler Residential.
• Present a clean, neat and tasteful appearance during business hours or when representing the company.
• Wear Chandler Residential uniforms (shirt, jacket, and cap) which must be freshly washed and neat, with shirts tucked in.
• Uniforms must be worn when responding to on call emergencies.
• Wear name badge with picture at all times, including responding to on call emergencies.

Nice To Haves

• CPO Certification preferred
• Microsoft Word, Microsoft Outlook, Microsoft Excel and OneSite knowledge preferred

Responsibilities

• Assisting in maintaining the physical condition and appearance of the property.
• Efficient and quality completion of service requests.
• Completing make-readies at an acceptable quality.
• Communicating with the Service Manager on all aspects of the property.
• Being "on call" 24 hours.
• Diagnose and perform minor and routine maintenance/repair in a timely and professional manner.
• Avoid hiring outside contractors to complete repairs; consult the Service Manager if there are any issues with completing the task yourself.
• Assure all service requests given to you by the Service Manager are completed on a daily basis and communicate to supervisor and resident if a service request cannot be completed.
• Promote good public relations with residents, co-workers, and company staff.
• Always display a friendly and courteous attitude towards prospects, residents, vendors and other employees through the Elevate Your Life culture.
• Always maintain professionalism.
• Attendance required at all resident events unless the absence was approved in advance by the Community Manager.
• Complete assigned make-ready units in an efficient time and at a high-quality set by Service Manager and Community Manager.
• Communicate with supervisor any issues in the turn process.
• Communicate status of make readies with Service Manager.
• Complete special projects as may be assigned and prioritized by the Service Manager.
• Inspect exterior of the property.
• Perform building and common area upkeep daily in accordance with company standards.
• Assist in keeping grounds neat and free of litter, debris and pet waste at all times.
• Breezeways should be kept clean by pressure washing routinely, removing cobwebs, and bugs/debris out of light fixtures.
• Assist with ensuring vacant unit thermostats are set at the proper setting for a vacant unit.
• Complete preventative maintenance according to the guidelines set forth in the MOM Manual.
• Maintain accurate records and provide resident training as required.
• Communicate with the Service Manager to assist with maintaining inventory, utilizing inventory system.
• Maintain shop appearance to standards to facilitate quick assessment of supply inventory.
• Maintain proper equipment, and equipment inventory to ensure warranty compliance.
• Perform effective emergency maintenance (after hours) as required and in accordance to the MOM Manual.
• Perform, and report on, all work according to the safety standards of the company, OSHA, health codes and MOM Manual.
• Perform work area clean-up on a weekly basis.
• Pass initial, annual, and required Gracehill courses by deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED