Service Technician

ICEE•Salt Lake City, UT

41d•$24

About The Position

Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

Requirements

Candidates must be located in 30-minute radius of the Support Center
High School Diploma or equivalent.
Strong mechanical background.
Must possess and maintain a valid Real-ID Driver’s License.
Ability to lift 75 lbs. or more on a regular basis.
Occasional lifting in excess of 70 lbs. required.
Willing and able to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
Strong mechanical aptitude.
Excellent organization and time management skills.
Must be a self-starter and be able to accomplish tasks in a timely manner.
Great oral and written communication skills.
Must be comfortable performing basic mathematical functions as well.

Nice To Haves

Graduate of Technical or Vocational school, preferred.

Responsibilities

Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed.
Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
Reviews service orders and service performed with the respective supervisor.
Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
Documents all work performed and close out all activities upon completion.
Clearly communicates with both customers and co-workers.
Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
Performs other duties as assigned by Supervisor.