Service Technician

ADT • Torrance, CA

7h • Onsite

About The Position

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. This role involves servicing fire and carbon monoxide detection, networking, hosted video solutions, and access control. The technician will follow and complete required processes of wired/wireless technology and connection procedures, and test and validate system signals/communication with central monitoring to properly establish service. This is a customer service-focused role, requiring the technician to help customers fix and understand the protection in their home. The position operates in a dynamic, collaborative environment, working closely with customers and coworkers, and involves providing solutions by visiting customers at their homes or businesses.

Requirements

• High School degree or the equivalent
• Valid driver's license
• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty

Responsibilities

• Troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical
• Dental
• Vision
• 401(k) with employer matching
• Paid vacation time (up to 120 hours in the first year, with accrual rate increasing after the first year)
• Tuition reimbursement
• Employee referral bonuses
• A culture of coaching, development and career growth opportunities
• Healthcare benefits
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees