Service Technician

Roofstock • Charleston, SC

14d • Onsite

About The Position

As a Service Technician for short-term rentals , you’ll play a key role in ensuring our homes are functional, clean, and stocked (FCS), safe, and guest-ready. You’ll respond to urgent in-stay needs, perform routine inspections and preventative maintenance, and work closely with the Team Lead, Back of House and Back of House Coordinator to manage tasks, supplies, and vendor relationships. This role requires a well-rounded maintenance skillset and a service mindset. You’ll be part of the local Back of House team and work across multiple homes within your assigned market.

Requirements

• 3+ years of maintenance experience, ideally in hospitality, vacation rental, or residential property management
• Strong troubleshooting and problem-solving skills across multiple home systems
• Familiarity with digital work order systems and mobile task apps
• Valid driver’s license and reliable transportation required
• Calm, professional demeanor with a customer service mindset
• Able to work evenings, weekends, and participate in on-call rotation
• Comfortable with physically demanding work and frequent travel between homes

Nice To Haves

• HVAC Type II Certification preferred but not required

Responsibilities

• Complete preventative and routine maintenance tasks, including HVAC troubleshooting, appliance repair, light plumbing and electrical work, and basic cable/Wi-Fi resets
• Respond promptly to guest-reported issues during stays, resolving them quickly and professionally
• Support turnovers and readiness work, including light patching, assembly, and touch-ups
• Conduct property inspections to identify and document potential issues before they impact the guest experience
• Coordinate with the Back of House Coordinator on inventory, work orders, vendor support, and scheduling
• Communicate professionally with the Team Lead, Back of House and other local team members
• Ensure documentation is accurate and submitted in a timely manner for each job completed
• Follow brand and safety standards in every home
• Collaborate with Hospitality Ops team members to ensure homes meet FCS expectations
• Other duties as assigned

Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Health, dental, vision insurance, and more
• Work & Wellness Stipend as $100/month for tools and equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed