Service Technician

Diversey•Pine Bluff, AR

7h•$43,160 - $71,930

About The Position

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. A service technician will be a part of a team that will focus on maintaining an assigned account, or group of accounts. This position focuses on ensuring our chemical feed equipment is properly working and our products are transferred in a safe manner. Safety and communication are the highest priorities in this job. It’s important to discuss all daily or weekly tasks with your engineer/sales team. Installs, maintains, troubleshoots and repairs sophisticated equipment and machinery at customer locations. Basic chemistry testing & recording, product transfer to totes, maintain inventory. Troubleshooting on customer's process based on experience level. Owns preventative maintenance program. The primary resource who performs routine testing and monitoring at the customer site including data entry and contributes to service report preparation. Interfaces with the customer to understand any issues with chemicals or equipment. Manages product inventory at the customer including deliveries to process units and offloading to customer tanks. Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring. Delivers chemical and compiles trial data at the customer site. Alerts the site manager or support engineer of any problems or opportunities with the customer and begins to troubleshoot issues. Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts. Specs out, sets up, maintains and troubleshoots monitoring and feed equipment. Works with the site team and customers to ensure optimal program performance.

Requirements

High School Diploma or GED
Position requires flexibility in schedule including after hours calls from the customer that require after hours service visits.
Position is primarily M-F day shift, but also includes weekend OT hours that is rotated between the technicians.
Minimum 5 years experience working on mechanical and electrical systems in an industrial environment.

Nice To Haves

Chemical handling experience desired, but not required.

Responsibilities

Installs, maintains, troubleshoots and repairs sophisticated equipment and machinery at customer locations.
Basic chemistry testing & recording, product transfer to totes, maintain inventory.
Troubleshooting on customer's process based on experience level.
Owns preventative maintenance program.
The primary resource who performs routine testing and monitoring at the customer site including data entry and contributes to service report preparation.
Interfaces with the customer to understand any issues with chemicals or equipment.
Manages product inventory at the customer including deliveries to process units and offloading to customer tanks.
Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring.
Delivers chemical and compiles trial data at the customer site.
Alerts the site manager or support engineer of any problems or opportunities with the customer and begins to troubleshoot issues.
Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts.
Specs out, sets up, maintains and troubleshoots monitoring and feed equipment.
Works with the site team and customers to ensure optimal program performance.