Service Technician (Regular)
About The Position
Assist with installation, maintenance, calibration, and repair of laboratory equipment. Perform basic diagnostics and preventive maintenance. Track and manage equipment received for service. Communicate with customers to gather issue details and provide first-level phone support. Prepare daily service reports and document work in internal systems (e.g., Salesforce). Follow safety, decontamination, and operational procedures. Transport equipment between locations as needed. Maintain an organized workspace and manage tools/parts inventory. Monitor equipment performance using remote tools. Stay up to date with product knowledge and attend required trainings. Support setup and breakdown of equipment for events or trainings. Deliver professional, responsive, and courteous customer service at all times. Perform other related duties as assigned.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or Associate's degree in biomedical equipment repair, or related field.
- At least one (1) year of technical service or related experience, plus customer service experience.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Strong communication skills in English and Spanish.
- Valid driver’s license and passport; willingness to travel.
- Ability to multitask, prioritize, and work under pressure with minimal supervision.
- Strong attention to detail and problem-solving skills.
- Team-oriented with good interpersonal skills and professionalism.
- Flexible schedule, including weekends, holidays, and overtime as needed.
Responsibilities
- Assist with installation, maintenance, calibration, and repair of laboratory equipment.
- Perform basic diagnostics and preventive maintenance.
- Track and manage equipment received for service.
- Communicate with customers to gather issue details and provide first-level phone support.
- Prepare daily service reports and document work in internal systems (e.g., Salesforce).
- Follow safety, decontamination, and operational procedures.
- Transport equipment between locations as needed.
- Maintain an organized workspace and manage tools/parts inventory.
- Monitor equipment performance using remote tools.
- Stay up to date with product knowledge and attend required trainings.
- Support setup and breakdown of equipment for events or trainings.
- Deliver professional, responsive, and courteous customer service at all times.
- Perform other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
