Service Technician
About The Position
As a Service Technician at CorePrint Solutions, you’ll be the face of our service organization, providing technical expertise, hands-on support, and a customer experience rooted in professionalism and respect. You’ll install, maintain, and repair a range of equipment including multifunction printers, large-format plotters, specialty print systems, and software-integrated devices from leading manufacturers such as HP, Canon, Xerox, and Konica Minolta. This role requires more than technical skill, it demands a service-first mindset, strong communication, and a consistently positive attitude. You’ll represent CorePrint’s reputation for reliability and responsiveness at every client interaction. The position reports to the Service Manager and requires approximately 80–90% travel, with up to 30% overnight.
Requirements
- 2+ years of experience servicing printers, copiers, or large-format equipment.
- Working knowledge of multifunction printers (MFPs) from manufacturers such as HP, Canon, Xerox, and Konica Minolta.
- Experience with large-format plotters and scanners (e.g., HP, Canon, KIP, OCE).
- Strong mechanical, electrical, and network troubleshooting abilities.
- Excellent customer service and communication skills with a professional presence.
- Service-first attitude, positivity, and professionalism under pressure.
- Strong organizational skills, attention to detail, and ownership of follow-through.
- Proficiency with Microsoft Office, printer drivers, and firmware utilities.
- Ability to lift up to 50 lbs, stand for extended periods, and travel frequently.
- Associate degree or technical certification in Electronics, IT, or a related field preferred.
- Valid driver’s license with a clean driving record.
- Must be able to pass a background check and drug screening.
Nice To Haves
- Experience with print management software such as PaperCut, PrinterLogic, Onyx RIP, SAi Flexi, Caldera or similar platforms.
- Familiarity with network printing protocols, IP configuration, and device integration in Windows environments.
- Knowledge of color management, calibration, and media handling for large-format devices.
- Experience using service ticketing systems.
- A proactive, dependable approach that reinforces CorePrint’s standard of reliability and client care.
Responsibilities
- Installing, configuring, and testing new multifunction printers, plotters, and scanners at client locations.
- Performing preventive maintenance, repairs, and calibrations to ensure top-tier performance and minimal downtime.
- Diagnosing and resolving mechanical, electrical, or software issues efficiently and professionally.
- Providing courteous, knowledgeable guidance to clients on equipment use, maintenance, and troubleshooting.
- Maintaining clear and timely communication with the Service Manager and Dispatch regarding schedules, parts, and ticket updates.
- Documenting service activity in detail, including diagnostics, actions taken, and equipment condition.
- Supporting the setup of demo or refurbished equipment at CorePrint facilities as needed.
- Upholding safety, cleanliness, and organization standards for vehicles, tools, and client sites.
- Demonstrating a positive attitude and professional demeanor at all times, especially when resolving complex or high-pressure issues.
- Traveling 80–90% of the time to client sites across assigned regions (up to 30% overnight travel).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
