SERVICE TECHNICIAN

Nackard Bottling Company•Flagstaff, AZ

3d•$21

About The Position

This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This position diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Ability to work independently with minimal supervision.
Excellent customer service skills.
Proven ability to handle multiple projects and meet deadlines.
Ability to understand and follow written and verbal instructions.
Ability to understand all safety requirements and cautions.
Ability to perform all physical labor necessary.
Professional appearance and demeanor.
Ability to effectively present information and respond to questions.
Ability to effectively communicate with people at all levels and from various backgrounds.

Nice To Haves

One-year certificate from college or technical school, six months to one-year related experience
608 HVAC Certification
Understanding of Electrical systems
Knowledge of a voltmeter use
Bilingual skills a plus.

Responsibilities

Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts.
Deliver vending machines into accounts
Educate customers on basic equipment repair and upkeep procedures.
Install equipment: Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for Bag-In-Box syrups.
Fill installed equipment and adjust to proper water to syrup (brix).
Prioritize and schedule service and PM calls to meet customer service windows.
Drive to locations, evaluate issues and perform necessary work.
Collect accurate and complete equipment and customer information.
Maintain parts inventory on service vehicle.
Establish positive relationships with contacts from service calls.
After each call, complete paperwork on the job and submit.
Lift, carry, pull, push and/or move as much as 55 pounds repeatedly over workday.
Using proper equipment, move vending machines weighing between 800 and 1200 pounds.
Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
Assists in the promotion and sale of extra equipment.
Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance.
Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business.
Performs other related duties as assigned by management.