Service Technician- Multifamily

CLS Living•Ann Arbor, MI

1d•Onsite

About The Position

At CLS Living, the mission is to deliver an unparalleled resident experience and foster an exceptional workplace environment, building a world-class team in a culture of positivity, creativity, and continuous growth. The company prides itself on vibrant, design-forward communities and devoted teams. The Service Technician plays a vital role in maintaining the community’s physical condition both inside and out, while promoting resident satisfaction through first-class customer service to prospects and residents. Timely and professional handling of all requests is essential.

Requirements

Proficient working knowledge of basic building HVAC systems
Proficient working knowledge of basic building electrical systems
Proficient working knowledge of basic plumbing systems
Experience with make-ready unit preparation
Construction skills including sheetrock patching, texture, painting, flooring, and carpentry
Experience with groundskeeping and irrigation systems

Nice To Haves

Thrives in a fast-paced, hands-on environment
Sees every challenge as an opportunity to improve the resident experience
Be a passionate mentor and team builder, invested in the growth and development of others
Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community
Have a personal drive to excel, grow within the company, and take ownership of their role
Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance
Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity

Responsibilities

Deliver outstanding customer service and build positive relationships with visitors, prospects, residents, neighbors, community members, schools, and city departments.
Maintain professionalism in workmanship, communication, personal appearance, organization, and reporting.
Participate in company training and keep all insurances and licenses current.
Conduct daily property walkthroughs to ensure all areas are functional, safe, and well-maintained, supporting maximum curb appeal.
Maintain cleanliness and safety across offices, common areas, stairwells, exteriors, basements, grounds, and models.
Identify and address potential liability issues related to property maintenance.
Complete work orders promptly, professionally, and courteously, ensuring thorough cleanup after each task.
Document and bill residents for any damages caused by neglect or misuse, including collecting photos and proof as needed.
Collaborate with leasing office to coordinate service requests and optimize resident satisfaction.
Maintain an organized and safe maintenance shop and storage areas.
Comply with all codes, legal, OSHA, and safety regulations.