Service Technician

O'GARA San Diego•La Jolla, CA

17d•$33 - $43

About The Position

Service Technicians will perform basic preventative maintenance, inspect vehicles for potential problems, and troubleshoot issues to ensure vehicles are performing properly and the needs of customers are appropriately addressed. This role is expected to partner with our service department team and dealership management to deliver superior service and education to customers on problems and proposed solutions for their vehicles.

Requirements

High school diploma or equivalent
Valid California Driver’s license and insurable
ASE certification preferred
Proficient mechanical skills
Ability to collaborate with the public, sometimes with several customers at a time
Ability to collaborate with other dealership personnel
Excellent verbal and written communication skills
Proficient knowledge of dealership computer systems
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct

Responsibilities

Receive Repair Orders from dispatcher on a computer terminal and take the vehicle to stall areas
Perform work on Repair Orders with efficiency and accuracy, in accordance with dealership and factory
Communicate with Parts Department to obtain needed parts. Inform Service Manager if a vehicle is awaiting parts and pursue special ordering of parts, if appropriate
Save and tag parts if the job is under warranty or if requested by the customers
Examine the vehicle to determine if additional safety or service work is required
Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
Diagnose the cause of any malfunction and perform repair, if authorized by the customers
Document work performed on each vehicle on the Repair Order using the concern, cause, and correction format. State repair diagnosis/description as clearly as possible on your terminal, as this is what the Customers will see and how the billing will be determined
Road test vehicles to quality check work performed as required, keeping in mind that customers’ vehicles should not be used for personal errands and should not be operated illegally or unsafely Seat belts must always be worn
Continually monitor status of each vehicle and inform the Service Manager. Escalate "wait" jobs as much as possible. Monitor promised times and advise if there will be a problem meeting a promised time as soon as it becomes apparent
Ensure that customers’ vehicles are returned to them as clean as they were prior to being serviced
Properly use the special tools and equipment provided by the Service Department
Maintain an inventory of tools not normally inventoried by the Service Department as "special tools"
Maintain the workspace assigned in an organized and clean manner
Produce quality work that displays pride in workmanship
Review technical bulletins and other publications as assigned by management
Participate and utilize technical training as requested by management
Attend training classes as directed by management
Perform other job-related duties as assigned by corporate management