Service Technician

ADT•Wade Hampton, SC

11h•Onsite

About The Position

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. ADT is an innovative, culturally diverse company that empowers and inspires its employees, fostering a culture where new ideas are encouraged. The company drives innovation, evolves as an organization, and achieves its goals by initiating change, enhancing product lines, and building strategic partnerships. The Residential Service Technician’s primary functions and responsibilities are troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions. This role is a troubleshooter and service expert responsible for alleviating customer concerns regarding security systems, advising customers and the customer care center on system status, and processing inspections.

Requirements

Service experience
Technical aptitude
Customer focused and customer driven mindset
Thrive in the face of uncertainty
Valid driver's license
High School degree or the equivalent
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Excellent communication skills.
Able to read building electrical and sprinkler plans as required for clearing equipment trouble
Ability to perform physical tasks including standing, stooping, lifting, climbing, and crawling.

Responsibilities

Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
Demonstrate a willingness to help customers fix and understand the protection in their home.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment and test for operation.
Read blueprints, building and electrical plans in order to complete equipment repairs.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.