Service Technician

Ametek, Inc.

25d

About The Position

Rauland Florida is seeking a Service Technician that will be responsible to promptly servicing all Rauland Florida customers. The service technician is responsible for delivering stellar customer service as they are the face of the company. This position will utilize problem solving skills for challenges each day. Rauland Florida has been serving Healthcare and Education facilities throughout the State of Florida with integrated solutions. As a division of AMETEK, Inc and sister company to Rauland a division of AMETEK, Inc our charter is to promote these globally recognized products in addition to offering many other quality products, systems and services. Keys to our Success: Six fully staffed office/warehouse facilities within the State of Florida State licensed and certified Customized systems design/engineering Support Services 24/7Help Desk/Tech Support Factory trained and certified installers Website: www.rauland-fl.com We are a smoke free/nicotine free environment.

Requirements

Excellent communication skills internally and externally, proficient in wrtting in English and professional communication skills.
Understand electronics and be able to read and understand schematics.
Must be able to read and understand floorplans/blueprints.
Electrical/Electronics, low voltage cable installation, troubleshooting, some construction related job experience
Ability to climb ladders and lift cable boxes up to 50 lbs.
Time management & organizational skills
Strong computer, troubleshooting and problem-solving skills
Valid Florida Driver’s License with a good driving record

Nice To Haves

Experience in cabling network infrastructure, communication equipment, basic electronics is a plus.
Background or degree in IT Technology is also a plus.

Responsibilities

The Service Technician is added to an On-Call rotation and would require to be available 24-hours for seven days each week scheduled.
Maintain proper inventory to service all systems sold and installed by Rauland Florida.
Must have a working knowledge of all systems.
Must have clerical/computer skills to close tickets as they are completed for customer billing
Maintain communication with Service Coordinator for scheduling needs
The service technician is responsible to complete a service ticket for each customer to bill the customer with the service provided.
Have a positive attitude and be willing to learn both on the job and in an organized classroom environment. In addition, be willing on their own to studying submittals, installation instruction manuals and operation and maintenance manuals.

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