Service Technician

Distro•Boston, MA

23h•$100,000 - $115,000•Onsite

About The Position

Security Service Technician is responsible for managing all aspects of access control and IP Video products and systems installed at client sites. The Security Service Technician must be able to independently install, program, troubleshoot and perform maintenance on electronic devices, power supplies and all network components. S/He will need communicate effectively with the Field Supervisor and present a knowledgeable and engaging image to customers. The Security Service Technician must be a self-starter who can make sound decisions that are in the best interest of the project, the customer, and Unlimited Technology. Further, the Security Service Technician must be able to learn UT’s device monitoring/management methodologies. S/He must have excellent communication skills, both verbal and written, and be able to work closely with subcontractors and customers.DutiesAs a Security Service Technician, the successful candidate will need to be hard-working, detail-oriented, highly organized and able to work independently to maintain security hardware in the client’s and Unlimited Technology’s best interests. Install and service Access Control and IP Video systems according to engineered drawings. Program, terminate and commission a wide range of Access Control products and platforms. Must be able to identify and resolve issues that would have a negative impact on job productivity. Thoroughly complete all necessary paperwork relating to job tickets. Maintain a safe, clean working environment always. Communicate all activity to the job Project Manager or Field Supervisor in a timely manner. Must be willing to assist Level I technicians. Maintain the condition and cleanliness of any company provided vehicle. Maintain a safe driving record and report any incidents or near misses to management immediately. Attend any product or safety training that is required.

Requirements

High School diploma or equivalent.
Mastery of all Install and service Technician responsibilities.
Minimum 3-5 years of field installation experience in the security environment.
Certifications in, Lenel, and Genetec required
Experienced in the installation of door hardware such as strikes and magnetic locks.
Experience working with Turnstiles.
Experience troubleshooting network switches.
Experienced in reading and comprehending engineered drawings.
Experienced in the marking up, or “red lining” of drawings post install.
Excellent communication skills (verbal and written) and the ability to work well and interact with other UT employees as well as UT customers.
Strong work ethic and teamwork; “can do” attitude and desire to provide best service. Strong interpersonal and communicative Skills.
Ability to work under pressure with minimal supervision; must be a self-starter and quick learner.

Nice To Haves

Certifications in American Dynamics, Bosch and / or other IP Video products a plus.

Responsibilities

Install and service Access Control and IP Video systems according to engineered drawings.
Program, terminate and commission a wide range of Access Control products and platforms.
Must be able to identify and resolve issues that would have a negative impact on job productivity.
Thoroughly complete all necessary paperwork relating to job tickets.
Maintain a safe, clean working environment always.
Communicate all activity to the job Project Manager or Field Supervisor in a timely manner.
Must be willing to assist Level I technicians.
Maintain the condition and cleanliness of any company provided vehicle.
Maintain a safe driving record and report any incidents or near misses to management immediately.
Attend any product or safety training that is required.