Service Technician

Renewal by Andersen of Central Virginia • Richmond, VA

1d • Onsite

About The Position

Renewal by Andersen, the replacement division of Andersen Windows, is seeking a Service Technician to join its growing team. This is a full-time position in a fast-paced, energetic, deadline-driven environment. The company focuses on people, committed to taking care of customers, the community, and each other. They foster a culture of making a difference, promoting an inclusive and diverse workplace where all individuals feel respected, valued, and empowered to reach their full potential. The company aims to bring out the best in everyone and is dedicated to providing an extraordinary workplace experience, emphasizing core values like Install Integrity, Embody Respect, Champion Care, and Achieve Ambition. They offer training, hands-on learning, social events, community volunteering, and a true passion to provide the home improvement experience of homeowners' dreams.

Requirements

• Minimum of 3 years of window installation, carpentry finishing and/or remodeling experience.
• High School Diploma or equivalent.
• Proven track record of superior workmanship.
• Customer service skills.

Responsibilities

• Providing service and repair on previously installed window and door products.
• Analyzing customer situations and determining corrective actions to be taken and ensuring customer satisfaction.
• Keeping track of all service orders and maintain communication with customers.
• Follow established company guidelines and procedures regarding work performed.
• Maintain inventory of all service parts and replenish as necessary.
• Occasionally performing new installations

Benefits

• Positive, team-oriented culture.
• Phenomenal benefits package with medical, dental, vision, matching 401k.
• Richmond Window Corporation has a package that will pay 85% of your individual monthly healthcare insurance premium.
• Professional growth opportunities.
• The opportunity to be a difference maker in our community. Charitable giving through our Richmond Window Cares program, and volunteer opportunities.
• Quarterly employee engagement opportunities.
• Monthly bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED