Service Technician

DNOW•Frederick, CO

23h•Onsite

About The Position

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability. DNOW is an industry leading provider of pipe, valves and valve automation, fittings, instrumentation, mill and industrial supplies, tools, safety supplies, electrical products, drilling and production equipment, artificial lift, pumps, fabricated equipment, and industrial paints and coatings to the upstream, midstream, and downstream and industrial markets. We also offer supply chain solutions such as procurement, inventory, warehouse management logistics, safety and turnaround support services, project management, and business process and performance metrics reporting.

Requirements

High School diploma and/or equivalent in work experience
Excellent interpersonal skills, proficient in oral and written communications
Basic reading skills. Must be able to follow directions
Ability to troubleshoot, test, repair, and service technical equipment
Ability to lift up to 50 lbs.
Ability to perform work accurately and thoroughly
Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Familiarity with the use of laptop computer and mobile devices
Must have valid driver’s license and acceptable MVR at all times

Nice To Haves

Assembly experience preferred

Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance, and test tasks
Complete mechanical repairs on various types of pumps and air compressors
Diagnose errors or technical problems and determine proper solutions on equipment
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
Build positive relationship with customers