Service Technician

Don Wood Ford Lincoln•Athens, OH

7h•Onsite

About The Position

The Service Technician is primarily responsible for ensuring customer satisfaction through diligent work habits and ethical conduct. Key duties include accurately troubleshooting customer vehicle concerns using the latest administrative and technical tools, maintaining common courtesy with all customers, and acting as a secondary greeter in the Service Drive. Technicians are expected to stay current with technical publications and terminal operations, deliver safe and honorable vehicle service as promised, and prioritize original customer concerns before pursuing additional sales opportunities. They must also inspect vehicles for maintenance needs according to local and factory recommendations, ensure vehicles are returned clean, participate in training programs, complete all paperwork correctly, and perform other duties assigned by management. Punctuality and a clean uniform are also required.

Requirements

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State drivers license and good driving record
High school diploma or equivalent
Technical aptitude displayed by ASE certification

Nice To Haves

Technical or trade school degree preferred

Responsibilities

Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
Ensure that common courtesy is shown toward all customers you come into contact with
While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
Keep up to date with all technical publications, Service Comm, and Asist terminal operations
Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
Address all original customer concerns before moving onto additional sales
Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
Participate in any Factory, or in-house sponsored training programs offered to you
Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
Perform any other duties assigned by the Service Manager, ASM or Group Leader
Always come to work on time, ready to work, and in a clean uniform