Service Technician

Numotion • Maumee, OH

5h • Onsite

About The Position

At Numotion, the largest provider of mobility products and services in North America, the mission is to improve the lives of people with disabilities by delivering personalized solutions such as manual and power wheelchairs, medical supplies, and other assistive technologies. The company is committed to a diverse and inclusive workforce. As a Service Technician, you will be crucial in servicing and repairing complex manual and powered wheelchairs and other medical equipment. This role requires a strong understanding of manufacturer specifications and the ability to use current resources for proper repair, maintenance, and functionality. You will directly contribute to customer satisfaction by ensuring equipment is safe, reliable, and ready for daily use by individuals.

Requirements

• Education: High School diploma or GED required or Minimum one year of related experience.
• Experience: Minimum of two years of relevant mechanical experience.
• Technical Skills: Proficiency with hand and power tools for equipment repair.
• Computer Skills: Basic knowledge of Word Processing, Email, and Internet for completing documentation and communication.
• Problem-Solving: Ability to quickly assess situations and make sound decisions to resolve equipment issues.
• Driving: Valid State Driver’s License with a satisfactory driving record, as this role may involve traveling to various locations.

Nice To Haves

• Previous Experience with Wheelchair Repair or Medical Equipment: Hands-on experience with mobility equipment is highly desirable.
• Efficiency in a Fast-Paced Environment: Ability to manage multiple tasks while maintaining attention to detail.

Responsibilities

• Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field.
• Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use.
• Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop/warehouse at all times.
• Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized.
• Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking.
• Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports.
• Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety.
• Equipment Fitting & Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user.
• Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment.
• Training & Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge.

Benefits

• Medical, dental, and vision insurance to support your health and wellness.
• 401(k) with employer match to help you plan for your future.
• Short- and long-term disability for peace of mind.
• Life insurance for financial security for your family.
• Employee training and development programs to ensure your continued growth and success.
• Competitive compensation packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees