Service Technician
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About The Position
The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The technician advises customers and the customer care center of the status of systems and processes inspections. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
