Service Technician

Link Belt Cranes • Lexington, KY

412d

About The Position

The Service Technician role at Link-Belt Mid-Atlantic involves the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. The technician is responsible for ensuring customer satisfaction through efficient and effective service, adhering to safety regulations, and maintaining proper documentation of repairs and parts used.

Requirements

• High School diploma or GED.
• Minimum of three (3) years of related experience in diagnostic and repair work on construction equipment machinery.
• Ability to read and interpret technical manuals and drawings.
• Possession of a Commercial Driver's License (CDL).

Responsibilities

• Perform maintenance, inspection, diagnosis, and repair of construction equipment machinery and components in the field.
• Efficiently diagnose and perform field service repairs as directed, ensuring customer satisfaction.
• Order and obtain all required parts, materials, and supplies necessary for repairs prior to arriving at the job site.
• Identify and procure additional items needed after initial inspection and diagnosis.
• Adhere to safety and environmental regulations during repairs and ensure the work area is cleaned upon completion.
• Keep customers informed of completed repairs and communicate any issues found that extend beyond the original service call.
• Maintain an adequate level of tools necessary for service requirements.
• Document and maintain records of time spent on repairs, parts and materials used, and detailed descriptions of work performed.
• Return all unused parts and materials upon completion of service work according to established guidelines.
• Provide daily labor hours to the Service Manager or Branch Administrator for timely posting to work orders.
• Prepare and submit expense reports and service truck mileage on time.
• Ensure the service truck is maintained in good working condition and appearance.
• Maintain a neat and professional personal appearance and ensure professional communication with customers and coworkers.
• Notify the Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies.
• Continue service training education to enhance knowledge and service capabilities.

What This Job Offers

• Job Type: Full-time
• Industry: Machinery Manufacturing
• Education Level: High school or GED