Service Technician

ADT • New York, NY

83d • $22 - $41

About The Position

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Requirements

• High School degree or the equivalent.
• Valid driver's license.
• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Ability to thrive in the face of uncertainty.

Responsibilities

• Troubleshoot, configure, reconstruct and program existing security and site automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring.
• Demonstrate customer service excellence and help customers understand their home protection.

Benefits

• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement.
• Employee referral bonuses.
• A culture of coaching, development and career growth opportunities.
• Access to healthcare benefits, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off.
• Accrual of up to 120 hours of paid time off in the first year, with an increased accrual rate after the first year.
• 6 paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees