Service Technician

ADT-posted 2 months ago
Springfield, VA
5,001-10,000 employees
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The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. This role involves providing solutions by visiting customers at their homes or businesses.

  • Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
  • Follow and complete required processes of wired/wireless technology and connection procedures.
  • Test and validate system signals/communication with central monitoring to properly establish service.
  • A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
  • Work in a dynamic, collaborative environment, working closely with customers and coworkers.
  • Service experience
  • Technical aptitude
  • Strong verbal communication
  • Customer focused and customer driven mindset
  • Thrive in the face of uncertainty
  • Valid driver's license
  • High School degree or the equivalent
  • Full benefits on the 1st of the month after 31 days of employment
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time (We all need to recharge)
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development and career growth opportunities
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