Service Technician Trainee

Petro Home Services • Town of Smithtown, NY

4d

About The Position

As a Home Service Technician Trainee, you will make service calls to customer
homes and provide them with expert troubleshooting and repair service to a
variety of equipment, particularly their heating systems. As you will be the
main point of contact between the company and our customers, you will also
maintain a professional and friendly image and serve as an advocate for the
company and our brand.

Your specific duties in this role will include:

Requirements

• As a Home Service Technician, you will combine technical expertise with a personable, approachable, and helpful personality. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication and interpersonal skills as well as a commitment to providing the best and most responsive customer service.
• Prior experience servicing residential Air Conditioning and Heating equipment
• Valid driver's license and ability to meet the company's motor vehicle policy
• Willingness to expand your technical and repair knowledge
• Willingness to obtain new licenses and commitment to professional growth
• Ability to support our company brand as an advocate

Nice To Haves

• Professional licenses, a plus

Responsibilities

• Assessing customers' equipment and service needs
• Troubleshooting and repairing residential AC equipment, heating, and other equipment
• Identifying revenue-generating opportunities, making recommendations to customers, and closing any sales that can be immediately performed
• Performing efficiency tests on all combustion related installations
• Preparing accurate daily paperwork
• Communicating with Dispatcher and Service departments
• Utilizing all applicable safety equipment and personal protective equipment (PPE)
• Maintaining a clean and neat service van and properly accounting for assigned tools and parts inventory

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed