Service Technician to Sales Associate

Crary Industries • West Fargo, ND

446d

About The Position

The Service Technician to Sales Associate position at Crary Industries offers a unique opportunity for individuals passionate about agriculture and customer service. Initially, employees will work as service technicians, gaining hands-on experience with Lockwood products through in-house and field service work. After developing a solid understanding of the product line, employees will transition into sales roles, focusing on building relationships with customers and selling agricultural equipment. This role is ideal for service techs or mechanics looking to advance their careers into sales.

Requirements

• High School graduate or equivalent.
• Welding experience.
• Working knowledge of mechanical, hydraulic, and electrical systems.
• Experience using large and small power tools.
• Ability to read and interpret technical engineering documents and drawings.
• Excellent written and verbal communication skills.
• Enhanced attention to detail.
• Ability to organize and work independently.
• Ability to comply with all company rules and regulations.
• Ability to analyze, plan and make recommendations.
• Ability to lift 50+ pounds unassisted.
• Ability to stoop, bend and reach to full height.
• Two years' experience with equipment repair preferred.
• Proven field service experience with agricultural equipment.

Nice To Haves

• Experience with the cutting and welding of metal, or willingness to learn.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Inspect, diagnose, repair and service mechanical, electrical and electronic systems and components.
• Manage all on-site installation, repair, maintenance and test tasks.
• Produce timely and detailed service reports for engineering review.
• Operate vehicle(s), machinery and use field automation systems in a safe manner.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations.
• Build positive relationships with customers.
• Work within the research and development department to bring new ideas to life.
• Be on call for service in MN/ND territory (100-200 hours annually).
• Identify and call on all customers and potential customers of Lockwood for new, used or traded equipment within the assigned territory.
• Maintain call quantity and quality to assure the development of a positive relationship with each customer.
• Develop and maintain the sales skills necessary to sell a premium priced product.
• Communicate the needs and concerns of the territory to management.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED