This role is centered on providing expert troubleshooting, repair, and calibration of Topcon products. Responsibilities include maintaining accurate service records, offering technical support to the Topcon dealer network, and participating in engineering evaluations and failure analysis. The position also involves developing test fixtures, procedures, work instructions, and service manuals. Additionally, it focuses on generating reports, analyzing data for continuous improvement, and conducting repair training for the dealer network and junior technicians in both virtual and classroom settings.