Service Technician Shop

TOTAL WAREHOUSE INC•Anaheim, CA

1d•Onsite

About The Position

The Shop Technician is responsible for diagnosing, troubleshooting, repairing, and maintaining a wide range of lift trucks and material handling equipment. This role performs planned maintenance, engine tune-ups, and major mechanical, electrical, hydraulic, and powertrain repairs with minimal supervision. The technician ensures equipment operates safely and efficiently, accurately documents service work using mobile applications, and coordinates with parts departments to complete repairs. Additional responsibilities include mentoring apprentice mechanics, delivering excellent customer service, following safety and company policies, and managing multiple tasks in a fast-paced environment.

Requirements

High school diploma or equivalent.
3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment, or related industry or related trade school education.
Valid driver's license, good driving record, and ability to safely operate lift trucks.
Excellent mechanical repair skills.
Excellent analytical and problem-solving skills.
Ability to visually diagnose mechanical issues.
Proficient with computer diagnostic equipment and software.
Ability to read service and repair manuals.
Ability to perform repairs in a timely fashion.
Ability to read work orders.
Able to read and understand electrical and hydraulic system schematics.
Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision.
Excellent verbal and written communication skills.
Ability to work at a fast pace and under pressure.
Ability to multitask and work independently.
Advanced customer service skills.
Be able to use all special tools properly. Own, maintain, and properly use the normal tools of the trade.

Responsibilities

Troubleshoot, diagnose, and repair all makes of lift trucks and components.
Perform all assigned Planned Maintenance (PM) on customer and internal lift trucks.
Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
Assist with training/mentoring apprentice mechanics through on-the-job training.
Follow all safety procedures in performing work as well as company policies.
Properly identify and work with the parts department to order all necessary replacement parts.
Test lift equipment to ensure repairs were completed correctly.
Ensure batteries for electric forklift trucks are fully charged.
Inspect lift equipment to ensure that it is working properly and safely.
Use TW Mobile application to process service calls by entering service order details in a timely manner. Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
Perform other duties as assigned.