Service Technician - Power

Havis Inc • Hilliard, OH

74d

About The Position

The Service Technician for Power Management Products is responsible for handling product returns and repairs, providing customer support, and managing inventory related to returned products. This position requires a hands-on approach to inspect, test, and repair defective equipment while ensuring effective communication with customers and internal teams. The technician will also document findings and escalate safety concerns as necessary.

Requirements

• Knowledge of mechanical assembly and production techniques
• Knowledge of electrical/electronic principles and test methods
• Hands-on experience with electrical/electronic/mechanical equipment repair
• Knowledge of AC and DC power management products and applications
• Effective communication skills and professional attitude
• Effective problem solving and troubleshooting skills
• Ability to make individual contributions to collaborative efforts
• Ability to maintain effectiveness with changing priorities/assignments
• Ability to learn, understand, and apply new information and techniques
• Ability to maintain data entries utilizing various CRM and ERP database tools
• Appreciation for attention to detail, accountability, self-motivation, self-awareness
• Appreciation for policies/procedures and ability to follow instructions/take direction
• Must be able to lift and move up to 50lbs on a regular basis
• Employee must be able to tolerate long periods of standing
• Visual requirements include close vision, color vision, depth perception and ability to focus
• Physical accommodations will be made to enable individuals with disabilities to perform essential job functions

Responsibilities

• Receive and ship customer returned units, as needed
• Perform inspection, test, and evaluation on returned equipment
• Identify and confirm customer complaint(s) related to returned product
• Perform diagnostic and repair services on defective equipment
• Provide product inspection, test, and evaluation services on returned product
• Document all findings (database entries, pictures, etc.)
• Communicate new and/or unique findings to quality and engineering
• Escalate findings related to product/customer safety (as required)
• Assist with customer support (phone calls and emails) for product claims and returns
• Process returns and credits according to account contracts and product warranties
• Support Advanced Warranty Replacements (ADW) and other service programs
• Receive/transfer inventoried items (as needed)
• Support quarterly cycle counts on components used in service
• Receive customer returns (itemize and inspect)
• Package all returns for safe shipping and handling

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees